TechQuest 2018

Hands-on technical training conference.

OnBase Perceptive

Agenda

Courses for TechQuest are geared towards experienced OnBase Professionals who want to continue their professional development and prepare themselves to support the latest version of OnBase. If a change occurs in the schedule prior to the conference start date, individuals registered for the impacted session will be notified and able to select another session.

Technical Levels:

Beginner

Intermediate

Expert

Sunday, July 15

9:00 AM - 5:00 PM
001 Preparing for Installer Recertification
This session will give attendees space to complete labs that are directly related to the OnBase Installer Recertification exam. There will be an OnBase Trainer available for questions during this self-directed workshop. This class does not count towards certification and the exam will not be delivered during this session. This session will use the latest version of OnBase.

You must be an OnBase Certified Installer in order to attend this session.

002 Custom Solutions with WorkView
Learn how to take advantage of the substantial WorkView changes in OnBase and see how to leverage the new Case Management product.

003 Introduction to Integrating with Application Enabler
Would you like to have documents tied to your line of business application allowing your end user’s to see the full picture without clicking? Join us as we begin the journey of integrating Line of Business applications to OnBase. We will drive through Application Enabler learning the basics of configuration to create that connection. You will leave this session with a basic understanding of how to configure a Line of Business application to retrieve and/or index documents as well as deployment options and new OnBase features!

004 Building Your First Solution with the Capture Process Designer
This class will cover how, why and when to use CPD based on your solution requirements. You will learn how to customize batch processes and implement custom logic to enhance your OnBase Capture processors using CPD, as well as experience hands on training designing real world solutions. *This class is different than "Introduction to Capture Process Designer" in that it goes deeper into solution design.

Monday, July 16

9:00 AM - 5:00 PM
101 Advanced Custom Solutions with WorkView
Learn how to take advantage of the substantial WorkView changes in OnBase and see how to leverage the new Case Management product.

102 Installer Recertification
Installer Recertification is designed to qualify current OnBase Certified Installers (OCI) for an additional two years. This session is required to maintain an individual's OCI status.

The focus will be on three major areas: critical areas to prepare for on the exam, changes to OnBase functionality that influence installations and new OnBase functionality that is required knowledge for OnBase Installers. This session will use the latest version of OnBase. If an individual has been expired on their OCI certification for 6 or more months, they should attend a regularly scheduled Installation Certification course instead.

9:00 AM - 12:30 PM
111 OnBase Latest Enhancements
OnBase Latest Enhancements & Features is designed to get you better acquainted with some of the exciting new modules, features, and enhanced functionality that OnBase has to offer. The session provides interactive, hands-on activities of the changes in OnBase and how they directly impact system administration as well as the new features and best practices for administrators.

112 Integrations Overview
OnBase offers a lot of ways to create integrations and choosing the right tool can be difficult. We’ll cover all of the available tools in the toolbox to help you identify which one is the right one for the job. We’ll focus on modules like DIP, Application Enabler, the Unity API and more.

113 Document Composition
Many organizations need to create structured word document correspondences that not only contain accurate information, but also should follow a standardized format to promote consistency. Many times, these correspondences are part of a business process. Learn how to expedite the creation of contextually dynamic standardized word documents by leveraging data from OnBase and third-party systems using Document Composition. Then, take your Workflows to the next level and incorporate the automation and creation of these correspondences into your business process, ensuring the right people get the right information at the right time.

114 Advanced Capture
Are you manually indexing Structured and Semi-Structured documents? If so, why not automate the process and increase data accuracy? This session provides hands-on configuration and processing of Structured and Semi-Structured documents using OnBase Advanced Capture. Come and learn the tools to extract data from the content of the document, from barcodes, check boxes, and more!

115 Process Analysis: Critical Tools for Building a Foundation
Learn the tools to more effectively analyze a process and identify critical components and opportunities. Participants will learn about flow, variation, cycle time, lead time, defects; and the tools used to understand where to start. “Improve this process” can mean a lot of things. Participants will learn where to begin and how it creates a foundation for automation.

116 Unity Combined Viewer New
Description coming soon!

12:45 PM - 1:15 PM
Lunch & Learn: Image Forms are the answer to your paper form problems – New in OnBase 18!

Image Forms replicate paper forms and are built on the same platform as Unity Forms, which means they are easy to configure and maintain. Popular features like Custom Actions, Signatures, and Calculated Fields can be used with Image Forms, but for end users it looks just like the paper form they are accustomed to using. The form can be filled out in a supported client or browser and routed through Workflow, just like Unity Forms. Image Forms can dramatically reduce the time it takes to fill out, process and submit forms, and provide an intuitive user experience. Be one of the first to preview this product!

1:30 PM - 5:00 PM
161 Moving Up: Resources, Tools & Best Practices for Upgrading OnBase
For many organizations, upgrading OnBase can be tricky task – but it doesn’t need to be! Join our experts as they share best practices and point you to the resources and tools that OnBase professionals in Hyland’s Global Services, Technical Support & Quality Assurance departments have developed over the years to ensure a smooth and successful upgrade process. Participate in hands-on activities, discuss planning and testing strategies, compare & contrast a traditional upgrade to an incremental parallel upgrade and get answers to your real-world questions and concerns from Hyland’s technical experts.

162 What's New with the API
Learn about the new features introduced to the Unity API from our API experts. This course will cover new features and methods introduced to the Unity API in OnBase 16 and 17. Exciting new features include Unity Extensions, Unity Scheduler and Workflow Roles as well as enhancements to development tools.

This course is required for API Recertification.

163 Improving the Usability of Your OnBase System
Keeping your OnBase system efficient and relevant is key to the success of your organization, and keeping users happy is always a major part of that challenge. After years of working with customers, the User Experience Team has discovered many common steps and missteps to improving the usability of your OnBase system. In this class, you’ll learn:

• Three easy steps to planning, maintaining, and improving your system’s growth and usability

• Simple user research techniques to get the pulse of your users and understand their problems more fully

• Quick and simple configuration changes that can lead to better outcomes for your user base

So join the User Experience Team as they highlight lessons learned from working with hundreds of customers, and learn to leverage that knowledge and their research techniques to improve and grow your own solutions.

164 Invoice Processing using Brainware by Hyland New
Join us to capture invoice documents using OnBase and process them using Brainware by Hyland. Brainware will pull key information directly from paper and electronic documents faster and more accurately using built in validation processing, without requiring templates, anchors, or zones. Maximize processing and improve input cycle times by automating data capture where only discrepant or incomplete invoices need to be reviewed or manually handled.

165 Workflow Latest Enhancements
Workflow has grown substantially over the years. These changes modify not only Workflow triggers, but introduce new functionality for handling keywords, designing and migrating solutions, and logging functionality. This course will cover not only the changes, but how to appropriately add them to new and existing solutions.

166 Building Test Systems - Getting Started New
It is considered a best practice to have more than one OnBase Environment. Test, Development, and Disaster Recovery are common examples. Yet, the task of actually building out a test environment can appear to be very challenging. This hands-on technical course will walk System Admins and Installers through the most common steps to build out secondary environments from your current system. Special attention will be devoted to best practices and when to get your first line of support involved.

Tuesday, July 17

9:00 AM - 5:00 PM
201 Installer Recertification
Installer Recertification is designed to qualify current OnBase Certified Installers (OCI) for an additional two years. This session is required to maintain an individual's OCI status.

The focus will be on three major areas: critical areas to prepare for on the exam, changes to OnBase functionality that influence installations and new OnBase functionality that is required knowledge for OnBase Installers. This session will use OnBase 16. If an individual has been expired on their OCI certification for 6 or more months, they should attend a regularly scheduled Installation Certification course instead.

9:00 AM - 12:30 PM
211 API Overview for Non-Programmers
As someone involved with OnBase, you need to know what’s possible through the OnBase APIs. While you may never code a single line, understanding what APIs are available, when they should be leveraged, and what they’re capable of is critical to making informed design decisions. Beyond that, this course will help you communicate with your developers and understand how to bridge the gap from OnBase functionality to custom capabilities using our APIs. You’ll leave with a firm understanding what the APIs can provides to new and existing solutions.

212 OnBase Studio: Workflow
OnBase Studio expands upon the way we develop and deploy Workflow solutions . The OnBase Studio creates a flexible, intuitive Workflow configuration environment that substantially extends the functionality and display of Workflow Life Cycles. From determining issues in real-time to customizing the entire graphic layout to automatically generating solution documentation, the OnBase Studio will substantially improve the way Workflow designers build, maintain, and grow solutions.

213 Crafting Mobile Business Solutions
As the number of mobile users participating in solutions is increasing, OnBase professionals need to understand how to develop new solutions, and expand their existing solutions, for the mobile workforce. This course will cover not only the essentials of building the mobile server, it will focus on the functional changes to solutions that allow them to be presented to the mobile users. The course will also cover best practices for solution design, particularly when dealing with forms and Workflow solutions, to ensure that mobile users can access important information, make timely decisions, and limit the amount of time required to complete their work. From claims adjustment to in-home care, this course will cover the essentials to getting your solution away from the desk.

214 Docker: Looking at the Future of Deployment Technologies
Docker is a hot topic in the software engineering space these days. It allows for software to be packaged, deployed, and scaled more simply than ever before. We have a keen interest in making containers an available and preferred deployment option for all of your OnBase needs over the next few years. This course is intended to spread awareness and knowledge about the future of containers and the direction OnBase is headed. It will be agnostic to OnBase and is intended to be a general purpose Docker course.

215 Self-Paced Labs: Exploring the Latest Functionality

This course allows you to complete self-paced labs, supported by Hyland technical staff. Go at your own pace and truly understand what it takes to complete the following:

  1. Advanced Capture
  2. Application Enabler
  3. Autofills
  4. Capture Process Designer
  5. Cross-References
  6. Custom Queries
  7. Document Composition
  8. Document Composition: Advanced Conditions
  9. Document Knowledge Transfer and Compliance - User Lab
  10. Folders and File Cabinets
  11. Import/Export Configuration Items
  12. Interactive Data Capture
  13. Mailbox Importer
  14. Outlook Integration - User Lab
  15. Redaction Configuration
  16. Reporting Dashboards
  17. ShareBase: OnBase Interaction
  18. Unity Forms - Part 1
  19. Unity Forms - Part 2
  20. Unity Forms - User Lab
  21. Unity Scheduler
  22. Web Services Publishing
  23. Workflow - An Introduction - Part 1
  24. Workflow - An Introduction - Part 2
  25. Workflow - Beyond the Basics
  26. Workflow Approval Management
  27. Workflow Events
  28. Workflow: Formatted Notifications
  29. WorkView Case Manager

Each lab includes step by step guidance with a detailed explanation to help ensure you comprehend the process. So whether you want to expand upon what you've learned in class or explore a new product or functionality, this hands-on lab environment is the perfect opportunity for you.

216 OnBase Latest Enhancements
OnBase Latest Enhancements & Features is designed to get you better acquainted with some of the exciting new modules, features, and enhanced functionality that OnBase has to offer. The session provides interactive, hands-on activities of the changes in OnBase and how they directly impact system administration as well as the new features and best practices for administrators.

217 Accidental DBA - Performance, Maintenance, and Caring for a Database
The DBA (Database Administrator) for many customers is not a DBA by training, but by accident. The goal of this session is to fill in the gaps for the Accidental DBA (sometimes referred to as an Involuntary DBA) and round out that person's knowledge of what is needed to successfully administer an OnBase database. Any individual that is responsible for the administration of an OnBase database, or wants to take back recommendations for the OnBase database to their DBA, should attend this class. The following topics will be covered in this technical session: -Instance and database configuration and settings (specific to OnBase) -Maintenance recommendations and strategies Capturing baselines and monitoring performance -Troubleshooting performance issues Attendees should be familiar with their current (or proposed) OnBase database configuration, and should be prepared to participate in discussions related to configuration and maintenance.

12:45 PM - 1:15 PM
Lunch & Learn: Getting the Most from Training.OnBase.com

Join us to discover the latest and greatest from Training.OnBase.com, featuring Premium Subscription and Learning Paths. With access to hundreds of hours of professional development and troubleshooting techniques, Training.OnBase.com is an OnBase user's best friend and most valuable resource.

1:30 PM - 5:00 PM
261 Beginner's Guide to Extending WorkView with the API
Learn how to extend the power of WorkView | Case Manager via the Unity API. This class is for Unity API developers familiar with basics of WorkView, who are looking to extend their knowledge about coding for WorkView. Topics covered will include how to access and query for WorkView Objects, retrieving and modifying WorkView Attributes, WorkView events to trigger Unity API code, and more. The class will include best practices in WorkView Unity API development and hands-on coding labs with instructor guidance.

262 Web Server Fundamentals New
The OnBase Web Server is becoming an increasingly common way for organizations to deploy OnBase to their users. It is vital for OnBase administrators and installers to have a firm foundational understanding of the OnBase Web Server’s architecture, installation options, and security features. This session is designed to bring newer administrators and installers up to speed on the basics of the OnBase Web Server environment. Topics covered include basic architecture, accounts used, impersonation, and essential security features.

263 Workflow Latest Enhancements
Workflow has grown substantially over the years. These changes modify not only Workflow triggers, but introduce new functionality for handling keywords, designing and migrating solutions, and logging functionality. This course will cover not only the changes, but how to appropriately add them to new and existing solutions.

264 Introduction to Capture Process Designer
Capture Process Designer allows you to create custom scan queues with flexible routing logic and processes in the order you would like. This new functionality addresses many of the limitations to Legacy Scan Queues and enhances overall the processing of documents through a scan queue. This course will explain the limitations of Legacy Scan Queues, how these limitations are addressed using Capture Process Designer and also the fundamentals of Capture Process Designer and Custom Scan Queues. After taking this course you should have a base level knowledge of custom scan queues and how to begin using them within your OnBase Solutions.

265 Self-Paced Labs: Exploring the Latest Functionality

This course allows you to complete self-paced labs, supported by Hyland technical staff. Go at your own pace and truly understand what it takes to complete the following:

  1. Advanced Capture
  2. Application Enabler
  3. Autofills
  4. Capture Process Designer
  5. Cross-References
  6. Custom Queries
  7. Document Composition
  8. Document Composition: Advanced Conditions
  9. Document Knowledge Transfer and Compliance - User Lab
  10. Folders and File Cabinets
  11. Import/Export Configuration Items
  12. Interactive Data Capture
  13. Mailbox Importer
  14. Outlook Integration - User Lab
  15. Redaction Configuration
  16. Reporting Dashboards
  17. ShareBase: OnBase Interaction
  18. Unity Forms - Part 1
  19. Unity Forms - Part 2
  20. Unity Forms - User Lab
  21. Unity Scheduler
  22. Web Services Publishing
  23. Workflow - An Introduction - Part 1
  24. Workflow - An Introduction - Part 2
  25. Workflow - Beyond the Basics
  26. Workflow Approval Management
  27. Workflow Events
  28. Workflow: Formatted Notifications
  29. WorkView Case Manager

Each lab includes step by step guidance with a detailed explanation to help ensure you comprehend the process. So whether you want to expand upon what you've learned in class or explore a new product or functionality, this hands-on lab environment is the perfect opportunity for you.

266 OnBase Security Foundations: Access Controls From The Ground Up
Nearly every aspect of cyber security can be boiled down to one concept: access. In this class, you’ll learn about the many ways users can be given access to the data inside of your OnBase environment. We’ll discuss and interact with best practices and give you the tools to find out how much access your users really need, providing them with highly usable privileges without compromising your environment’s security.

267 Reporting Dashboards
OnBase can provide incredible information to corporate decisions makers. But the information is not always made readily available to these business leaders. This course will explore the many options an OnBase Professional has to effectively arm corporate leaders to understand processes and make decisions. Special focus will be given to cross-client functionality, customized forms, and reporting.

Wednesday, July 18

9:00 AM - 12:30 PM
311 OnBase Portal Solutions: External Access to OnBase
Organizations often need to provide access beyond their internal employees and that's where Portal Solutions come in. This course will explore the various options available to provide access to others who are not in your employee base. We will then focus on a recent enhancement to OnBase - The External Access Client. You'll learn how to create a branded and customized user experience that you can leverage inside and outside your organization that is more focused and streamlined than a traditional client. We'll cover use cases and opportunities to employ this extended capability.

312 What's New with the API
Learn about the new features introduced to the Unity API from our API experts. This course will cover new features and methods introduced to the Unity API in OnBase 16, 17 and 18. Exciting new features include Unity Extensions, Unity Scheduler and Workflow Roles as well as enhancements to development tools.

This course is required for API Recertification.

313 Introduction to Unity Forms
Whether you're a business process owner, an OnBase Administrator, or a Forms Developer, building feature rich forms is a cinch with the Unity Forms Designer. In the Introduction to Unity Forms course we'll cover the basics of building a Unity Form: add Keywords, Datasets, line items, and a variety of other controls to your form; improve form usability with Autofill functionality; customize your form with Themes, logos and other images; create multi-page forms with tabs; restrict access to form sections or pages with user group based security; and more!

314 WorkView Latest Enhancements
What's new in WorkView? This hands-on course will walk WorkView | Case Manager professionals though business cases and configurations surounding new options in OnBase Studio and Clients. This class is recommended for OCWV recertification.

315 Invoice Processing using Brainware by Hyland New
Join us to capture invoice documents using OnBase and process them using Brainware by Hyland. Brainware will pull key information directly from paper and electronic documents faster and more accurately using built in validation processing, without requiring templates, anchors, or zones. Maximize processing and improve input cycle times by automating data capture where only discrepant or incomplete invoices need to be reviewed or manually handled.
316 Self-Paced Labs: Exploring the Latest Functionality

This course allows you to complete self-paced labs, supported by Hyland technical staff. Go at your own pace and truly understand what it takes to complete the following:

  1. Advanced Capture
  2. Application Enabler
  3. Autofills
  4. Capture Process Designer
  5. Cross-References
  6. Custom Queries
  7. Document Composition
  8. Document Composition: Advanced Conditions
  9. Document Knowledge Transfer and Compliance - User Lab
  10. Folders and File Cabinets
  11. Import/Export Configuration Items
  12. Interactive Data Capture
  13. Mailbox Importer
  14. Outlook Integration - User Lab
  15. Redaction Configuration
  16. Reporting Dashboards
  17. ShareBase: OnBase Interaction
  18. Unity Forms - Part 1
  19. Unity Forms - Part 2
  20. Unity Forms - User Lab
  21. Unity Scheduler
  22. Web Services Publishing
  23. Workflow - An Introduction - Part 1
  24. Workflow - An Introduction - Part 2
  25. Workflow - Beyond the Basics
  26. Workflow Approval Management
  27. Workflow Events
  28. Workflow: Formatted Notifications
  29. WorkView Case Manager

Each lab includes step by step guidance with a detailed explanation to help ensure you comprehend the process. So whether you want to expand upon what you've learned in class or explore a new product or functionality, this hands-on lab environment is the perfect opportunity for you.

317 Security Lab: Advanced OnBase Fortifications
OnBase security doesn’t stop at the user interface, be it your Configuration or your client. OnBase relies on network protocols that could be vulnerable. What does this look like to an attacker, and what could be exposed? These protocols have mechanisms for protection, but what does it take to configure them? This hands on lab will take you past the interface of security and show you how and why you need to protect your data in transit.
12:45 PM - 1:15 PM
Lunch & Learn: Coming Soon

Description coming soon!

1:30 PM - 5:00 PM
361 WorkView Solution Discovery Strategies and Practices
WorkView | Case Management solutions are a powerful addition to your ECM strategy. However, as with any solution development, there are questions that need to be answered before you start crafting your application. This course covers the discovery strategies that should be employed to ensure your solution is successful, not only for users, but for the expansion and adaptability of the solution in the future. This course walks you through process to of understanding what is needed for a comprehensive solution and the questions you'll need to answer before you start configuring.

362 Unity API Self-Paced Workshop
This course allows you to complete self-paced labs, supported by Hyland technical staff. The labs will focus on the most common Unity API features, new Unity API features, and the different locations through the client where the Unity API can be leveraged. The labs are the perfect way for a developer familiar with the Unity API to try out new features and all of the new hooks in the Unity Client where a script can execute from.

363 Advanced Unity Forms
Unity Forms are easy to build, but that doesn't mean they have to be simple. Add robust functionality to your Unity Forms with new features available in OnBase. In the Advanced Unity Forms course we'll explore the latest features available in Unity Forms: make forms easier to use with Cascading Datasets and Calculated Fields; add dynamic functionality to your forms with Custom Actions; use Signatures to verify form values; use the Drawing Control to capture graphical information on your forms; and more!

364 Troubleshooting OnBase Workflow
We have a deeply troubled Workflow solution and we need your help in fixing it. Throughout this session, we’ll work hands-on with Workflow troubleshooting tools and methods, we’ll discuss how design influences the type and quantity of issues over time, and look at how to repair a Workflow solution and how to determine if that repair will break something further downstream or parallel in the process. You'll leave understanding the common design mistakes, how to trace an issue back through a process, and the tools you can leverage for the common challenges encountered.

365 Embracing Change: The Guide to Successful User Adoption New
We all know an OnBase implementation can mean a transformation for any organization and proper change management will be critical to its success.  The historical view of change management has been to plan better and power through resistance.  Part of the Process Analysis series, participants will learn a different, more effective approach to understand the forces behind change, recognizing the impact of change on people, and how to take ownership of your process and ability to implement process change.

366 Self-Paced Labs: Exploring the Latest Functionality

This course allows you to complete self-paced labs, supported by Hyland technical staff. Go at your own pace and truly understand what it takes to complete the following:

  1. Advanced Capture
  2. Application Enabler
  3. Autofills
  4. Capture Process Designer
  5. Cross-References
  6. Custom Queries
  7. Document Composition
  8. Document Composition: Advanced Conditions
  9. Document Knowledge Transfer and Compliance - User Lab
  10. Folders and File Cabinets
  11. Import/Export Configuration Items
  12. Interactive Data Capture
  13. Mailbox Importer
  14. Outlook Integration - User Lab
  15. Redaction Configuration
  16. Reporting Dashboards
  17. ShareBase: OnBase Interaction
  18. Unity Forms - Part 1
  19. Unity Forms - Part 2
  20. Unity Forms - User Lab
  21. Unity Scheduler
  22. Web Services Publishing
  23. Workflow - An Introduction - Part 1
  24. Workflow - An Introduction - Part 2
  25. Workflow - Beyond the Basics
  26. Workflow Approval Management
  27. Workflow Events
  28. Workflow: Formatted Notifications
  29. WorkView Case Manager

Each lab includes step by step guidance with a detailed explanation to help ensure you comprehend the process. So whether you want to expand upon what you've learned in class or explore a new product or functionality, this hands-on lab environment is the perfect opportunity for you.

367 Reporting Dashboards
OnBase can provide incredible information to corporate decisions makers. But the information is not always made readily available to these business leaders. This course will explore the many options an OnBase Professional has to effectively arm corporate leaders to understand processes and make decisions. Special focus will be given to cross-client functionality, customized forms, and reporting.

368 Improving the Usability of your OnBase Solutions with Flexible Testing New
So you have built a solution to solve a business problem within OnBase, you’ve still got a few questions left to answer:

• How do you know a new solution you’ve built is going to meet the expectations of your users prior to launch?

• How do you gather enough feedback on your design to feel confident the solution will be successful?

• Once you go live, do you have any plans set in place to continue gathering feedback?

In order to answer these questions it’s important to understand the various types of user and technical testing, and how and when each one is most effective. In this class, we’ll discuss why testing is import, some types of testing you can run, and techniques you can apply to your OnBase solutions.

Thursday, July 19

9:00 AM - 12:30 PM
411 OnBase Change Management Process
Using the Change Management suite of products new and enhanced for OnBase 18, this class will take you through the change management process, featuring an enhanced Import/Export experience through Studio, and the new Test System Creation utility (replacing Configuration Migration).

412 Making the API and Workflow Work Better Together
This session is aimed at developers who have completed the OnBase API course, and are now looking for practical advice on how to use it. Specifically, this will discuss best practices and common design considerations when using the Unity Automation API to extend a Workflow solution.

This will include coding considerations such as error handling and tricks with the built-in development environment. The course also emphasizes designing the solution to work with Workflow and OnBase functionality. If you are adding functionality to one or more extensive life cycles (possibly maintained by someone other than you), how do you divide up responsibilities between the Workflow and your custom code? How will you structure the communication between these two systems? If there are errors, will they be understandable by an administrator who doesn't know how to program? These questions will be addressed through hands-on labs. Please note that this is an advanced session and it will be assumed that all students are already familiar with the Unity API.

Formerly known as Unity Workflow API Scripting Best Practices

413 Process Analysis: Lean Six Sigma in Today's World
Learn the basics of lean six sigma to more effectively assess qualitative and quantitative opportunities to improve process, product, and service outputs. Participants will gain real world examples of 5S, Visual, and Standard Work; how it applies in their work area; and where to start. They will understand the rigorous and systematic methodology known as DMAIC (define, measure, analyze, improve, and control) used to reduce defects and variation.

414 OnBase Portal Solutions: External Access to OnBase
Organizations often need to provide access beyond their internal employees and that's where Portal Solutions come in. This course will explore the various options available to provide access to others who are not necessarily in your employee base. This course will then focus on one of the latest enhancements to OnBase - The External Access Client. You'll learn how to create a branded and customized user experience that you can leverage inside and outside your organization that is more focused and streamlined than a traditional client. You'll cover use cases and opportunities to employ this extended capability.

415 Introduction to Capture Process Designer
Capture Process Designer allows you to create custom scan queues with flexible routing logic and processes in the order you would like. This new functionality addresses many of the limitations to Legacy Scan Queues and enhances overall the processing of documents through a scan queue. This course will explain the limitations of Legacy Scan Queues, how these limitations are addressed using Capture Process Designer and also the fundamentals of Capture Process Designer and Custom Scan Queues. After taking this course you should have a base level knowledge of custom scan queues and how to begin using them within your OnBase Solutions.

416 Self-Paced Labs: Exploring the Latest Functionality

This course allows you to complete self-paced labs, supported by Hyland technical staff. Go at your own pace and truly understand what it takes to complete the following:

  1. Advanced Capture
  2. Application Enabler
  3. Autofills
  4. Capture Process Designer
  5. Cross-References
  6. Custom Queries
  7. Document Composition
  8. Document Composition: Advanced Conditions
  9. Document Knowledge Transfer and Compliance - User Lab
  10. Folders and File Cabinets
  11. Import/Export Configuration Items
  12. Interactive Data Capture
  13. Mailbox Importer
  14. Outlook Integration - User Lab
  15. Redaction Configuration
  16. Reporting Dashboards
  17. ShareBase: OnBase Interaction
  18. Unity Forms - Part 1
  19. Unity Forms - Part 2
  20. Unity Forms - User Lab
  21. Unity Scheduler
  22. Web Services Publishing
  23. Workflow - An Introduction - Part 1
  24. Workflow - An Introduction - Part 2
  25. Workflow - Beyond the Basics
  26. Workflow Approval Management
  27. Workflow Events
  28. Workflow: Formatted Notifications
  29. WorkView Case Manager

Each lab includes step by step guidance with a detailed explanation to help ensure you comprehend the process. So whether you want to expand upon what you've learned in class or explore a new product or functionality, this hands-on lab environment is the perfect opportunity for you.

417 Problems Solved! Support Issues and the Resolutions You’ll Love, an Open Forum
Support partners with many organizations each year to investigate, identify, and resolve OnBase issues. Join us for a discussion of the most intriguing, relevant, and enlightening support issues we’ve seen over the past year. You can also bring your challenging OnBase support issues and discuss with the experts on how to find resolution. You’ll put on your sleuthing caps as we share facts and see if you can determine the answer to the more interesting support requests we encountered. Match your OnBase experience against others as we explore how to respond to the common question “What’s wrong with my system?”

418 Troubleshooting OnBase Workflow
We have a deeply troubled Workflow solution and we need your help in fixing it. Throughout this session, we’ll work hands-on with Workflow troubleshooting tools and methods, we’ll discuss how design influences the type and quantity of issues over time, and look at how to repair a Workflow solution and how to determine if that repair will break something further downstream or parallel in the process. You'll leave understanding the common design mistakes, how to trace an issue back through a process, and the tools you can leverage for the common challenges encountered.

12:45 PM - 1:15 PM
Lunch & Learn: Learn about Hyland's New Point Applications

Speed-to-value is one of the most important measures of a successful IT project. At Hyland, we’ve developed a solution delivery method called Point Applications. Point Applications are pre-built business solutions that solve business needs out-of-the-box. In this Lunch and Learn, we’re going to take a look at two of Hyland’s latest Point Applications: Contract Management and Public Records Request Management.

As a bonus, we’ll share some things that we learned along the way that you can use towards building your own Case Management applications!

1:30 PM - 5:00 PM
461 OnBase & Maps: Enhancing OnBase using Geospatial Content
Maps are changing the way we see the world. They help create a fuller understanding of how, what, and where things are happening. OnBase has the ability to take advantage of the power of maps in a myriad of ways to increase the usefulness of OnBase data, whether you have a full-fledged GIS system or don’t even know what GIS stands for. The Integration for Esri can give GIS users easy access to OnBase content directly in the maps they use every day. Alternatively, it can allow OnBase users to pull the power of maps into the OnBase world and add another dimension of analytics to their decision making. In Reporting Dashboards, geospatial data can be paired with OnBase data to allow users to see where their data is coming from. This course will explore the different ways of coupling OnBase with maps to give your users access to the content they need. Special focus will be given to configuring featured based document retrieval from Esri applications and accessing maps from within the Unity Client.

462 Viewing OnBase Documents from Your External Application
If you need a quick way to display OnBase documents from your custom applications, you have a variety of choices. Many of these, called the “POP integrations”, can be used easily with little or no code development! If you use the Web Server, the Unity Client, or Application Enabler, you already have access to this powerful, easy to use functionality. Even experienced programmers often find that the POP integrations are the quickest and most effective way to integrate with their custom applications. However, developers have additional options such as ActiveX controls, API calls, and Unity Client Automation. Because of the variety of options, this course is appropriate for all levels of OnBase knowledge. It both introduces the topics and explains some of the advanced options. Where appropriate, it will also show ways to program against the functionality. Programming demonstrations are kept brief so as to make the class accessible to non-developers and developers alike.

463 Advanced Web Server Deployment New
Not all OnBase environments are created equally, and the deployment of the OnBase Web Server offers the flexibility to meet the needs of any organization. This session will cover advanced deployment options such as manual installation of OnBase Web and App Server, configuring the OnBase Web Server for AD Authentication, using the Application Server Proxy, and troubleshooting techniques. This session is intended for experienced OnBase administrators and installers who have a firm foundation with the OnBase Web and Application Servers and are familiar with the basics of IIS.
464 Crafting Mobile Business Solutions
As the number of mobile users participating in solutions is increasing, OnBase professionals need to understand how to develop new solutions, and expand their existing solutions, for the mobile workforce. This course will cover not only the essentials of building the mobile server, it will focus on the functional changes to solutions that allow them to be presented to the mobile users. The course will also cover best practices for solution design, particularly when dealing with forms and Workflow solutions, to ensure that mobile users can access important information, make timely decisions, and limit the amount of time required to complete their work. From claims adjustment to in-home care, this course will cover the essentials to getting your solution away from the desk.

465 Planning for ECM Expansion Workshop New
This week has presented you with numerous opportunities for your ECM solution. Now what? Do you have a plan in place? What projects should you take on? Where should you begin? Who needs to be involved? Do you have the resources you need? Join us for a hands-on workshop that will get you started answering these questions. You will walk away with clearly identified next steps for your solution expansion.
466 Self-Paced Labs: Exploring the Latest Functionality

This course allows you to complete self-paced labs, supported by Hyland technical staff. Go at your own pace and truly understand what it takes to complete the following:

  1. Advanced Capture
  2. Application Enabler
  3. Autofills
  4. Capture Process Designer
  5. Cross-References
  6. Custom Queries
  7. Document Composition
  8. Document Composition: Advanced Conditions
  9. Document Knowledge Transfer and Compliance - User Lab
  10. Folders and File Cabinets
  11. Import/Export Configuration Items
  12. Interactive Data Capture
  13. Mailbox Importer
  14. Outlook Integration - User Lab
  15. Redaction Configuration
  16. Reporting Dashboards
  17. ShareBase: OnBase Interaction
  18. Unity Forms - Part 1
  19. Unity Forms - Part 2
  20. Unity Forms - User Lab
  21. Unity Scheduler
  22. Web Services Publishing
  23. Workflow - An Introduction - Part 1
  24. Workflow - An Introduction - Part 2
  25. Workflow - Beyond the Basics
  26. Workflow Approval Management
  27. Workflow Events
  28. Workflow: Formatted Notifications
  29. WorkView Case Manager

Each lab includes step by step guidance with a detailed explanation to help ensure you comprehend the process. So whether you want to expand upon what you've learned in class or explore a new product or functionality, this hands-on lab environment is the perfect opportunity for you.

467 Data Modeling and Administration for OnBase WorkView Solutions
You have taken an 'Introduction to WorkView (Case Management)' course and know how to create WorkView classes, attributes, and views. However, you need practice with designing an expandable WorkView solution from scratch? This course takes you through the discovery and design process for a WorkView solution including Data Modeling concepts and offers best practices for creating and maintaining the most effective and efficient WorkView solutions. Hands-on WorkView design activities are included.
468 Redesign Techniques and Best Practices for Removing Scripts from Workflow
You no longer have to write code to do math in your Workflow and forms processes. You can not only do math, but so much more, without scripting. Learn how to extend the capabilities of your OnBase system by using essential Workflow capabilities to replace customized scripts, including alternatives to integrations, line item comparisons, data manipulation and more. We may even show you how to only send one notification per user per day from your Workflow notifications. All this and more as we craft compelling functionality that will be supported through an upgrade path and not rely on development resources. Cookies may be served.

469 Enterprise Search New
Enterprise Search technology creates a single access point for your end users to gain access to all their available sources of information from any location (including mobile). In this course we will go over the use cases for Enterprise Search and then learn the basics of installing, configuring search websites and user interface customization. You will also learn the different types of indexes and how to setup distribution preferences. Leave this course knowing how to take your search abilities to the next level.

Friday, July 20

9:00 AM - 5:00 PM
501 Building a Workflow Solution with the Professionals
Work alongside an experienced Workflow Developer to create specific functional elements of Workflow. You'll learn how Hyland approaches solution design and the factors that drive those design decisions. This session will walk you through creating boxed versus expandable solutions, and how to factor performance into solution coding. You'll walk away knowing the five factors to consider for an ad hoc task, timer, or queue.

9:00 AM - 12:30 PM
511 Folder Solutions and Document Retention
One of the most powerful user access tools is the OnBase Folder system. The File Cabinet and Folder structure is familiar to users more comfortable with paper environments and OnBases Folders allow you to create multiple views of the same collection of documents based on each user groups needs. From folders that represent entire business relationships, to folders that identify missing documents, to folder level notes and lookup values, OnBase folders give you the power to craft a power user experience. This course will take users through the design, setup, troubleshooting, and maintenance of the OnBase folder environment and provide best practices for deploying in your organization.

512 API Best Practices and Session Management
In this session, we will review some of the common issues that an OnBase Developer faces and what the correct solutions are to these situations. We will also talk about other tips that can improve the development experience and the effectiveness of the solution being created. Ideal for the beginner looking to learn everything they can to be effective in creating an API solution, this session emphasizes critical information that can help in the development process. To the experienced API developers, this will ensure you are following the best practices and introduce a topic or two you didn't know. Formerly known as Unity API Tips and Tricks

513 Introduction to REST OnBase Web Services
In today's fast paced technology landscape, it has become increasingly important for applications to quickly and easily inter-operate with each other. SOAP and REST services exist to make this communication quick, simple, standard, and accessible. They allow IT staff to work in their language of greatest comfort and reduce the need to understand the complexities of an application's lower level APIs. Come work hands on with OnBase's capabilities to publish REST and SOAP endpoints. Participates will learn how to publish OnBase Web Services in minutes directly from OnBase Studio via simple wizard interfaces. The class will also explain how these services can be easily consumed via a myriad of programming interfaces and languages to do work in OnBase.

514 Creating a Test Plan
Testing… 1,2 3… is this thing on? Do you have trouble moving a project from Implementation to Go-Live? Have you ever designed the perfect solution, only to have unforeseen ramifications cause you to make Production fixes just to keep the project going? Have you ever had a user “test” a solution, only to find that the test only covered part of the solution? This session provides tools to help put structure around one of the most important phases of a project: Testing. Discuss the difference between Functional Testing and User Acceptance testing, as well as build sample test cases to help create your own test plan.

515 Building Test Systems - Getting Started New
It is considered a best practice to have more than one OnBase Environment. Test, Development, and Disaster Recovery are common examples. Yet, the task of actually building out a test environment can appear to be very challenging. This hands-on technical course will walk System Admins and Installers through the most common steps to build out secondary environments from your current system. Special attention will be devoted to best practices and when to get your first line of support involved.
516 Process Analysis: Process Management New
Learn how LSS metrics provide a solid foundation for process improvement and allow for comparing dissimilar processes on a level field.  Learn how hypothesis testing allows you to assess a process and quantify the likeliness of success.  Learn about different process designs, scalability considerations, the impact of variation, and how the human factor brings it all together through causal loops.

517 Agenda Management
The OnBase Agenda Management suite has come a long way in the past few years – come learn about all the great features that allow government organizations, corporate boards, universities and any other formal meeting bodies to effectively manage their council, board and committee meetings. Get hands-on training with all of the OnBase Agenda suite modules including: Agenda, Minutes, Agenda Online, Agenda To Go (iPad) and Agenda Media (video). We will cover hot topics like working with Tag Templates, customizing the Agenda Online website, and general usage of the apps and the latest base workflows.

518 Enterprise Search New
Enterprise Search technology creates a single access point for your end users to gain access to all their available sources of information from any location (including mobile). In this course we will go over the use cases for Enterprise Search and then learn the basics of installing, configuring search websites and user interface customization. You will also learn the different types of indexes and how to setup distribution preferences. Leave this course knowing how to take your search abilities to the next level.

12:45 PM - 1:15 PM
Lunch & Learn: Administrating your OnBase Solution in the Hyland Cloud

Learn how to efficiently configure and administer your OnBase OnLine solutions. We will cover how to access the solution, how to ingest files, using the Cloud Portal and much more!

1:30 PM - 5:00 PM
561 Improving the Usability of Your OnBase System
Keeping your OnBase system efficient and relevant is key to the success of your organization, and keeping users happy is always a major part of that challenge. After years of working with customers, the User Experience Team has discovered many common steps and missteps to improving the usability of your OnBase system. In this class, you’ll learn: • Three easy steps to planning, maintaining, and improving your system’s growth and usability • Simple user research techniques to get the pulse of your users and understand their problems more fully • Quick and simple configuration changes that can lead to better outcomes for your user base So join the User Experience Team as they highlight lessons learned from working with hundreds of customers, and learn to leverage that knowledge and their research techniques to improve and grow your own solutions.

562 Process Analysis: Embracing Change and Project Management Approaches
We all know an OnBase implementation can mean a transformation for any organization and proper change management will be critical to its success. Part of the Process Analysis series, participants will spend half the session learning a different, more effective approach to understand the forces behind change, recognizing the impact of change on people, and how to take ownership of your process and ability to implement process change. The second half of the session will focus on project management approaches and tailoring your methodology to fit your organization.

563 Advanced Unity Forms
Unity Forms are easy to build, but that doesn't mean they have to be simple. Add robust functionality to your Unity Forms with new features available in OnBase. In the Advanced Unity Forms course we'll explore the latest features available in Unity Forms: make forms easier to use with Cascading Datasets and Calculated Fields; add dynamic functionality to your forms with Custom Actions; use Signatures to verify form values; use the Drawing Control to capture graphical information on your forms; and more!

564 Workflow Timers & the Unity Scheduler
Workflow Timers are a powerful mechanism for automatically executing workflow tasks. In this course we will show how to use them effectively within your Workflow Life Cycles. We’ll discuss best practices for configuring and executing Workflow timer tasks. We’ll introduce the Unity Scheduler, which is the preferred product for scheduling and running Workflow timer tasks. We’ll compare the Workflow Timer Service with the Unity Scheduler and show how to migrate timer tasks from the former to the latter.

565 Web Server Fundamentals New
This session focuses on enhancing the OnBase Web Server’s security by exploring the various accounts used and what their permissions should be, how SSL/TLS affects the server, how Public-Key encryption works, and how to deploy the OnBase Web Server in a secure method.

566 Advanced Agenda Management New
Take your Agenda Management understanding to the next level in this advanced Agenda Management course. Dive deeper into the OnBase Agenda suite modules focusing on Advanced Template configuration and getting creative with using Section Levels, Section Text and Field Forms. We’ll extend your knowledge on Agenda in OnBase Workflow and cover Dashboard Reports for Agenda.
567 Advanced Reporting Dashboards New
Reporting Dashboards has transformed the standard reporting practices used by many OnBase administrators and now its capabilities have expended even further in OnBase 18. This session will focus on some of the advanced features in Reporting Dashboards. Users will get hands on experience with the newest features in a controlled environment and see how users can retrieve complex information from other OnBase modules such as WorkView, Workflow, Esri, and others.